Is my credit card safe with your web site ordering? Each purchase made via our web site is completely safe. When you submit an order your credit card number is protected by SSL encryption, which means it cannot be read as it travels from your computer to our secure server. Credit card validation is performed using the regular EFTPOS network (as used by most retail outlets). Once your credit card has been processed, the card number is removed from our computer and we keep no further record of it. What is your refund policy if I am not happy with the golf balls? We offer a 100% money back guarantee for all
our golf balls - no questions asked. Where do the used golf balls come from? We currently source our used golf balls from Australia. The balls are recovered predominantly from water hazards. The top quality balls we sell have often only been hit once or twice. They are cleaned, sorted and packed to provide you with the equivalent of a near new dozen. You can save lots of money buying near new golf balls and experience the same look, feel and performance. What shipping options are there? The cost of shipping is a flat rate of $6.60 (or $8.75 if you want your order sent to a PO box) including GST, to anywhere in Australia (regardless of the number of balls ordered). Two methods of delivery are used; courier and Australia Post. We use the courier service if your delivery address is on the east coast between Sydney and the Sunshine Coast or in one of the following cities: Melbourne, Adelaide and Canberra. Courier delivery times are usually within 24 - 48 hours. For all other areas we use Australia Post with delivery times varying between 3 - 5 business days (as specified by Australia Post). We can arrange for Express Delivery if required, please contact us regarding special arrangements and costs info@golfballs.com.au. |